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FAQs
1. Where Is My Order?
2. Where Do You Ship?
3. How Do I Modify My Order?
4. What is your methods of payment?
5. What is your shipping & return policy?
1. Where Is My Order?
It is in Order Status & History.
Reviewing Your Order Status
Once you have placed an order, you can check its status at any time. It is sometimes possible to make last-minute changes to unshipped orders. These changes will require assistance from Customer Service.
To view the details of a particular order, select "My Account" from the navigation bar at the top of the page (if you have not done so already, you will be prompted to sign-in before accessing you account). Next, select the heading "Order History". Select the order you would like to view and the order details page will appear.
Once an order has shipped, you will receive a shipment confirmation email that evening, containing your tracking information. You may also call Customer Service for assistance tracking your order. When you call, have the order number ready.
Reviewing Your Order History
Select "My Account" from the navigation bar at the top of the page. Select "Order History" from the main "My Account" page. The Order History screen will appear, displaying all orders you have placed with EZ-EMBEDDED and will include order numbers, dates and the first item included in your order.
2. Where Do You Ship?
Currently, EZ-EMBEDDED ships strictly to the North America and International.
For your security, we do not ship to hotels or PO Box. We apologize for any inconvenience.
3. How Do I Modify My Order?
Last-minute changes to unshipped orders are sometimes possible. These changes will require assistance from Customer Service. You may determine whether or not an order has been shipped by checking your Order Status & History.
4. what is your methods of payment?
Credit Cards:
We accept Visa and MasterCard. Although all transactions on-line are encrypted and secure, if you do not feel comfortable transmitting your credit card number ad other information on the Internet, we suggest you call us direct to palce your order over the phone with of our customer representatives. In order to process a order, we will need the credit card number and expiration date along with the correct billing & shipping address, telephone number, 3 digi security code (Visa and MasterCard) security code is the last 3 digit numbe located in the back of the card. We will charge your credit card manually.
Checks:
Pre-payment with a personal check or company check is accepted. Mail your order information and check to our address. Once the check has cleared your bank, we will ship the order. This process takes 5-7 days after we have received the check before the order can be shipped.
5. What is your shipping & return policy?
Shipping Detailes
Delivery of your order is subject to the availability of our inventory and the shipping method you select.
We may split your order into more than one shipment, depending on the availability of each product. If your order is split you will not be charged for the extra delivery, although your shipping charges may be split over the various invoices. If you need to receive one of your products sooner, we recommend that you place it in a separate order to avoid any possible delays. Your credit card will be instantly charged.
Carriers usually deliver between 8 am and 5 pm local time. If you are not home to accept delivery, we will leave you a delivery notification card with further details and a pick up location. For your own security, please bring proper photo identification when you pick up your order.
Return Policy
- It is A MUST to contact us before returning the item(s) for RMA service. Return without our approval will not be processed.
- Shipping and handling fee is NOT refundable in any way. For defective items, it must be returned to us within 30 days of your purchase.
- 30 days warranty:
All defective items will be REPLACED WITH BRAND NEW item for the FIRST 30 DAYS of your purchase.
Buyer is ONLY responsible for the RETURN shipping charge ONLY if the item is factory¡äs fault or damage during postal.
New item will be sent out within 7 business days AFTER the return of the original item.
- After 30 days:
Buyer is responsible for the BOTH RETURN shipping charges and the reshipping fee is needed for sending back the item.
Repaired item will be sent back within 14 business days AFTER the return of the defective item.
- Restocking fee: 20 % for all non-defective products returned.
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